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It is everything that was described! Exceptional quality wood that was ordered unfinished. We had no problems finishing. Packing was the best we have ever experienced and required some time to unpack, but it was worth it. No damage to the cabinet even though it was 300+ pounds! We usually do not purchase any furniture without actually seeing it first so was very hesitant to make this purchase. Grateful that the quality described was correct. Have been enjoying the cabinet with installed TV for almost a month now and has worked perfectly.
I was hesitant to purchase such a high ticket item via a website without seeing it in person but based on reviews I took the chance. I purchase the unfinished cabinet with the lift pre-installed. The craftsmanship is flawless. It is a well-made solid cabinet. The item was delivered earlier than estimated which was a nice bonus. So happy to write a review for an overall great experience for a USA company/product!
Shipping was terrible. Email confirmation of scheduled delivery. Day came and went. Called and was told to contact shipper. Shipper said they were waiting on me to call and schedule. Scheduled between 8-12 with “white glove delivery” didn’t show. Called shipper and left numerous messages, no call back. Called Touchstone and they couldn’t find out when it would be delivered. Driver called finally at 2PM and said “it’s not my fault there is all this f****in traffic”. Said he would be there by 3PM. At 315 I called the driver and he said he would be there in 30 minutes but had another stop before mine. Driver finally showed up after 4, unit was incorrectly assembled and wired. Driver said his blood sugar was low and needed some drinks from my wife. Then commenced to taking Diet Coke which doesn’t assist with blood sugar. Touchstone said they would call me back the next day as they were working on crediting me for the inconvenience. Never received a call back. Overall product is nice once I fixed the incorrect assembly issues, but would find another place to get one as the product is not worth the issues with the customer service
We are in love with our cabinet!!! We had no place to put our TV and now we do!! It’s really well built also! I can’t wait to stain it.
We have wanted this, The Grand Elevate Unfinished Touchstone's TV Lift Cabinet for TVs up to 60 inches," for at least a year or so, when we first found it on line at touchstone. It is absolutely, exactly what we wanted and expected. It is beautiful, well made and just perfect. Based on discussions with Brian Milito at touchstone, in our particular situation, we did have to add a 37" stroke actuator, but Brain made sure the price was minimal and still affordable to us. Brian you are our hero!!! Thank you so, so much!! We received it quickly and the ABF freight delivery man was hilarious!! Poor thing, we live 1 3/4 miles off a main paved road. Our road is a single lane, dirt and rocks, curvy, hilly, "county maintained" messy road....Just imagine him driving a huge 18" wheeler down it....There is nowhere to turn around, but somehow he managed to back into our drive way, which is paved, but curvy, and placed the unit in the garage as requested. It was kind of funny watching him leave as he had very, very little road to work with and when you leave out of our drive way it goes up a pretty steep hill with a shape curve at the top...He struggled a little, but he made it out okay.....we jokingly told him to mess up the road as much as he could so maybe the county would actually come out and maintain it. Kudos to Mike!! We specifically wanted the unfinished unit so we could color match it to our bedroom set. We wanted it to look original to our bedroom set, and not look like an "add on" piece. The cabinet came sanded, smooth and ready to stainwhat a NICE surprise!! We went to the local hardware store this morning taking a knob from our bedroom set and a piece of the wood from the TV cabinet and they were able to match it perfectly. We just completed the first, and probably the only coat of wood-stain, and should be ready for the polyurethane in a few hours. We are very, very excited about this foot of bed TV stand and lift, but worried a teeny, tiny bit, as to how we are going to get it upstairs to our bedroom!!
Top rated Touchstone® TV Lift Technology, hidden inside.
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