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Shipping to Canada

Touchstone does offer shipping service to Canada from our US location. We're happy to offer our products for sale to our Canadian neighbors, but please note you are responsible for all duties, brokerage fees, taxes and additional shipping charges. With the exception of our Full Size and Premium End-of-Bed TV Lift cabinets, there is an up-charge on the pricing for each product.

Here's how the order process will proceed:

  1. You place your order with Touchstone Home Products.
  2. Our staff will reach out to you confirming you are responsible for duties, brokerage, taxes, and shipping charges in excess of US domestic charges. 
  3. You'll receive a detailed breakdown of those charges.
  4. You approve or decline those charges. If approved, we charge you for the amount due and ship your order. If declined, we cancel the order.

Here's a breakdown on the services we offer for each product line.

TV Lift Mechanisms (Whisper Lifts):

  • Ship via UPS international ground service.
  • The customer is responsible for duties, brokerage fees, taxes, and additional Canadian shipping charges.

Electric Fireplaces 50 inches and under:

  • Ship via UPS international ground service.
  • The customer is responsible for duties, brokerage fees, taxes, and additional Canadian shipping charges.
Electric Fireplaces over 50 inches:
  • Ship via Truck using LTL-curbside delivery service.
  • The customer is responsible for duties, brokerage fees, taxes, and additional Canadian shipping charges.

Elevate TV Lift Cabinets (72 Series):

  • Ship via Truck using LTL-curbside delivery service.
  • The customer is responsible for duties, brokerage fees, taxes, and additional Canadian shipping charges.

TV Lift Cabinets (Non-Elevates):

  • Ship via Truck using LTL-curbside delivery service.
  • The customer is responsible for duties, brokerage fees, taxes, and additional Canadian shipping charges.
  • Free Curbside Delivery included. (See below)

Amazon Ordering of Touchstone Products in Canada

Touchstone does offer some of our products via Amazon Canada. To view our Amazon.ca storefront, please click here. Note all Amazon.ca stock ships directly from Canada, so just taxes apply.

About TV Lift Cabinet Free Curbside Truck LTL Delivery

We've expanded our delivery services in North America and include free truck delivery service, with any Touchstone TV lift cabinet purchase (with the exception of our Elevate TV Cabinets) to customers in Canada. Truck delivery service includes delivery to your home address (truck delivery service does not include in home placement) and the delivery agent will place the cabinet curbside.

Note: Canadian customers are responsible for duties, fees, and taxes not included with these rates.

Upon delivery please inspect the item(s). Please note any damage on the Proof of Delivery receipt or, if refusing a delivery due to damage, please note "Refused due to damage" on the receipt.

What does TV Lift Cabinet Truck LTL Delivery include?:

  • Curbside delivery
  • Drivers do not assist with unpacking, set up or clean up.
  • Delivery times are scheduled between the hours of 8 a.m. and 5 p.m., Monday through Friday, and will be scheduled as a 4-hour window.
  • Extraordinary delivery conditions may require an additional fee.
  • Questions about truck delivery service to Canada? Click here to contact us.