Touchstone offers shipping service to Canada from our U.S. locations. We are happy to offer our products for sale to our Canadian neighbors. Please note you are responsible for all duties, brokerage fees, taxes and additional shipping charges.
Shipping services are determined by the size of your products. Small items such as Replacement Remote Controls are shipped via trackable USPS (United States Postal Service). All TV lift mechanisms and most fireplaces ship via Small Parcel Ground Service (i.e. FedEx or UPS). Products that exceed the weight limits for FedEx and UPS are shipped via lift gate freight truck on a pallet.
|INTERNATIONAL GROUND SERVICE||INTERNATIONAL FREIGHT SERVICE||UNITED STATES POSTAL SERVICE|
The customer is responsible for duties, brokerage fees, taxes, and additional Canadian shipping charges.
Touchstone offers some of our products via Amazon Canada. To view our Amazon.ca storefront, please click here. Note: all Amazon.ca stock ships directly from Canada, so only taxes apply.
Upon delivery please inspect the item(s). Please note any damage on the Proof of Delivery receipt or, if refusing a delivery due to damage, please note "Refused due to damage" on the receipt.
Ordering a large Electric Fireplace or TV Lift Cabinet? Please visit the Lift Gate Freight Delivery page and review important information about lift truck curbside delivery.