Shipping to Canada

Touchstone offers shipping service to Canada from our U.S. locations. We are happy to offer our products for sale to our Canadian neighbors. Please note you are responsible for all duties, brokerage fees, taxes and additional shipping charges.

Here's how the order process will proceed:

  1. You begin your order with Touchstone Home Products, placing an order in your shopping cart and continuing to checkout.
  2. When you enter your address / postal code at checkout, your shipping will be calculated. Note, this does not include any applicable duties, fees, taxes or Canadian shipping charges.
  3. If you have any questions or concerns, you can contact us by phone at 1-800-215-1990, live chat or support ticket
  4. TRACK YOUR SHIPMENT After you complete your order, you will receive an email notification with your shipping tracking link.

How Will Your Product Ship?

Shipping services are determined by the size of your products. Small items such as Replacement Remote Controls are shipped via trackable USPS (United States Postal Service). All TV lift mechanisms and most fireplaces ship via Small Parcel Ground Service (i.e. FedEx or UPS). Products that exceed the weight limits for FedEx and UPS are shipped via lift gate freight truck on a pallet.

INTERNATIONAL GROUND SERVICE INTERNATIONAL FREIGHT SERVICE UNITED STATES POSTAL SERVICE
  • Sideline 28, 36, 40, 45, 50, 60 & Forte
  • Sideline Steel 50, 60 & Forte
  • Sideline Elite 42, 50, 60 & Forte
  • Sideline Outdoor – All Products
  • TV Lift Mechanisms – All Products
  • Sideline 72, 84 & 100
  • Sideline Elite 72, 84 & 100
  • Sideline Infinity – All Products
  • Chesmont – All Products
  • TV Lift Cabinets
  • Remotes
  • Spare parts
  • Service parts

The customer is responsible for duties, brokerage fees, taxes, and additional Canadian shipping charges.

Ordering Touchstone® Products at Amazon Canada

Touchstone offers some of our products via Amazon Canada. To view our Amazon.ca storefront, please click here. Note: all Amazon.ca stock ships directly from Canada, so only taxes apply.

Shipping Damages

Upon delivery please inspect the item(s). Please note any damage on the Proof of Delivery receipt or, if refusing a delivery due to damage, please note "Refused due to damage" on the receipt.

Important Information About Curbside Freight Delivery

Ordering a large Electric Fireplace or TV Lift Cabinet? Please visit the Lift Gate Freight Delivery page and review important information about lift truck curbside delivery.