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Shipping to Canada

Touchstone does offer shipping service to Canada from our US location. We're happy to offer our products for sale to our Canadian neighbors, but please note you are responsible for all duties, brokerage fees, taxes and additional shipping charges.

Here's how the order process will proceed:

  1. You begin place your order with Touchstone Home Products, placing an order in your shopping cart and entering your shipping information.
  2. Before getting to the checkout page, the website will show you a breakdown of the total price for shipping to your address.
  3. If you have any questions or concerns, you can contact our customer service team @ 800-215-1990 or sales@thpus.com.

Here's a breakdown on the services we offer for each product line.

TV Lift Mechanisms (Whisper Lifts):

  • Ship via international ground service.
  • The customer is responsible for duties, brokerage fees, taxes, and additional Canadian shipping charges.

Electric Fireplaces 60 inches and under:

  • Ship via international ground service.
  • The customer is responsible for duties, brokerage fees, taxes, and additional Canadian shipping charges.
Electric Fireplaces over 60 inches:
  • Ship via Truck using LTL-curbside delivery service.
  • The customer is responsible for duties, brokerage fees, taxes, and additional Canadian shipping charges.

Elevate TV Lift Cabinets (72 Series):

  • Ship via Truck using LTL-curbside delivery service.
  • The customer is responsible for duties, brokerage fees, taxes, and additional Canadian shipping charges.

TV Lift Cabinets (Non-Elevates):

  • Ship via Truck using LTL-curbside delivery service.
  • The customer is responsible for duties, brokerage fees, taxes, and additional Canadian shipping charges.

Amazon Ordering of Touchstone Products in Canada

Touchstone does offer some of our products via Amazon Canada. To view our Amazon.ca storefront, please click here. Note all Amazon.ca stock ships directly from Canada, so just taxes apply.


Note: Canadian customers are responsible for duties, fees, and taxes not included with these rates.

Upon delivery please inspect the item(s). Please note any damage on the Proof of Delivery receipt or, if refusing a delivery due to damage, please note "Refused due to damage" on the receipt.

What does TV Lift Cabinet Truck LTL Delivery include?:

  • Curbside delivery
  • Drivers do not assist with unpacking, set up or clean up.
  • Delivery times are scheduled between the hours of 8 a.m. and 5 p.m., Monday through Friday, and will be scheduled with a time window.
  • Extraordinary delivery conditions may require an additional fee.
  • Questions about truck delivery service to Canada? Click here to contact us. 

Net Orders Checkout

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