Fireplace Support

Direct from our Exton, PA headquarters, our team knows Touchstone® electric fireplaces inside and out. We are a family business, and we take pride in our homegrown customer care. When you contact us, a real human in Pennsylvania with hands-on knowledge of our products helps you.

Common Questions and Fixes

"My dog ate my remote." "How do I pair my smart fireplace?" Scroll down for information and links to frequently asked Touchstone® electric fireplace questions. If you need more help, please call or live chat during business hours or submit a support ticket using the form below.

Quick Links and Resources

Genuine Touchstone® Replacement Remote Controls

Smart Electric Fireplace Wi-Fi Set Up

Touchstone® Fireplace Knowledge Base

Touchstone® Product Manuals

Close up of Touchstone Sideline Smart Electric Fireplace remote control


Replacement Remote Controls

Pick the right remote control for your Touchstone® fireplace.


How to Pair Your Smart Fireplace

Learn about the Touchstone® app for your mobile device.


Best Distance From a TV

Mount your TV or floating mantel at least 8 inches above a Touchstone® recessed electric fireplace with front heating vents.

Still Need Help? Submit a Support Ticket

Please provide as many details possible, and our team will reply shortly.