Electric Fireplaces
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Learn & Support
Fireplace Support
Direct from our Exton, PA headquarters, our team knows Touchstone® electric fireplaces inside and out. We are a family business, and we take pride in our homegrown customer care. When you contact us, a real human in Pennsylvania with hands-on knowledge of our products helps you.
Common Questions and Fixes
"My dog ate my remote." "How do I pair my smart fireplace?" Scroll down for information and links to frequently asked Touchstone® electric fireplace questions. If you need more help, please call or live chat during business hours or submit a support ticket using the form below.
Quick Links and Resources
Genuine Touchstone® Replacement Remote Controls
Smart Electric Fireplace Wi-Fi Set Up
GENUINE TOUCHSTONE® BRAND
Replacement Remote Controls
Pick the right remote control for your Touchstone® fireplace.
GET CONNECTED
How to Pair Your Smart Fireplace
Learn about the Touchstone® app for your mobile device.
FIREPLACE PLACEMENT
Best Distance From a TV
Mount your TV or floating mantel at least 8 inches above a Touchstone® recessed electric fireplace with front heating vents.
Still Need Help? Submit a Support Ticket
Please provide as many details possible, and our team will reply shortly.
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