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Experience was great as well as the replacement quality of the remote
Ordering was so easy and I received it quickly. I like this remote much more than the original. Much easier battery replacement design. Great experience.
Love Touchstone fireplace that I bought a few months ago. We lost our remote and was able to buy a new one. Service and delivery time were excellent. I highly recommend this company and their products!!!
I was thrilled because these days service isn’t what it should be and Touchstone from beginning to end exceeded my expectations. When I received my remote I was apprehensive to try it because though Im not pessimistic I don’t expect positive results, However you service representatives and troubleshooting departments came through and it worked as soon as I put batteries in it. I do like the more conventional batteries with this remote compared to the original and it works proficiently. Additionally the remote arrived very timely and the cost was reasonable. Thank you very much. Sincerely, Scott Brady
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