Product Support

Our in-house team is here to help you.

Do you have questions about your product or delivery? You can reach us by the method most convenient for you: phone, live chat or support ticket. We are in the office Monday - Friday 9 AM - 5 PM Eastern time.

 

Find answers to common questions:

ORDERS

TRACK MY ORDER

Get real-time tracking information.

RETURNS

Review the return policy or start a return.

WARRANTY

See what your warranty covers.

PRODUCT SUPPORT

ELECTRIC FIREPLACE SUPPORT

Installation questions, thermostat operation and more

Order Replacement Fireplace Remote Controls

TV LIFT MECHANISM SUPPORT

IR pairing, mounting tips, remote controls

Order Replacement TV Lift Remote Controls

TV LIFT CABINET SUPPORT

Attaching the lift mechanism, mounting the TV, remote pairing