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Touchstone’s Electric Fireplaces are shipped via UPS Ground service. If you would like priority shipping, please call us at 888-978-3531 to request a quote.
These deliveries are handled the same way as any UPS Ground shipment, so they can be left when you are not home. Touchstone is responsible for the delivery only to the point that the Fireplace is dropped off, so please be aware of any possible issues with a drop off delivery if you are not home, or if the weather is an issue.
Touchstone™ sends you an email with your order shipment tracking information, so you can check with the shipping carrier directly to track your shipment.
For customers shopping in Canada, please click here for more information about delivery into Canada.
For more information regarding our return policy, please click here.
INCLUDED IN STANDARD 1-YEAR WARRANTY (INCLUDED WITH FIREPLACE PURCHASE):
INCLUDED IN EXTENDED 2-YEAR WARRANTY ($69):
Coming Soon!
Touchstone’s Electric Fireplaces are shipped via UPS Ground service. If you would like priority shipping, please call us at 888-978-3531 to request a quote.
These deliveries are handled the same way as any UPS Ground shipment, so they can be left when you are not home. Touchstone is responsible for the delivery only to the point that the Fireplace is dropped off, so please be aware of any possible issues with a drop off delivery if you are not home, or if the weather is an issue.
Touchstone™ sends you an email with your order shipment tracking information, so you can check with the shipping carrier directly to track your shipment.
For customers shopping in Canada, please click here for more information about delivery into Canada.
For more information regarding our return policy, please click here.
INCLUDED IN STANDARD 1-YEAR WARRANTY (INCLUDED WITH FIREPLACE PURCHASE):
INCLUDED IN EXTENDED 2-YEAR WARRANTY ($69):
Coming Soon!
Installing as I write but by all expectations…. Gold standard of quality. Thank you will update in a month! That will give a relevant time measured response. To date: “ all good!”
Our item was stolen off of our front porch so we didn’t even get to use it. I’m so very sad that people can be that cruel. We are now down $800….. :(
Brought the sideline outdoor/indoor- no heat unit and it had a small dent properly from shipping. Ken immediately guided me with what needed to be done and a replacement was shipped out immediately. Excellent customer service and professionalism.
Omg I love this unit! Easy install. Beautiful design
We are so pleased with our new patio fireplace. Great service from the get go. Mr Albert was very patient with me and helped us make the perfect selection. This fireplace is so real in the evening hours. Very impressed with quality. Looking forward to getting a unit for inside our home. Get ready Mr Albert I’ll be reaching out to you soon!
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