We love our 50" recessed fireplace and so does everyone else that visits our home. We purchased a recessed fireplace from you back in Nov/Dec 2015 to be installed in our refurbished home in Sun City, AZ.It was a simple process to order, it was a VERY reasonable price and the end result looks fantastic! Everyone that comes to our home loves it and thinks that it is a gas fireplace. My sister now wants one in her home that she is remodeling. GREAT PRODUCT FOR THE PRICE and Looks so realistic!!
We love our electric fireplace. It looks very realistic and puts out great heat. Customer service is top notch and will help you with any issues!!
First Sideline 50 fireplace arrived via UPS with glass panel completely shattered. I spoke with Michelle in customer service and she quickly sent out a replacement and arranged a pick up. Second fireplace arrived via UPS by the same driver and also smashed. Michelle then sent out a third unit via FedEx. That unit arrived in perfect condition and we are very happy with it. The only problem with the third unit is that the remote did not work so again Michelle sent out a replacement. Excellent customer service, very realistic looking fireplace. Now I want one in our master bedroom.
Thanks for having good people in customer service and tech support.
Overall experience was great!