we received our Lift Cabinet last week, with the operating mechanism installed at the factory. Although I am sure the information was in the documents somewhere, I was suprised how heavy the cabinet was, I should have been better prepared.
One screw was missing from the base of the lift mechanism (of six) and the Y brace near the top was loose. No problem, service assured me that the five screws was normal, due to assembly requirments at the factory. The loose brace was easily tightened. You might add a note in the cabinet when the sixth screw is omitted to clarify.
Installatoin of the TV was easy, and cable routing fairly intuitive. I had a little trouble getting the TV and rollers to the correct height; guidance might be given to mount the vertical braces on the TV in such that the TV is low relative to the braces to begin with, and then adjust when the TV is mounted on the horizontals.
On my Sony Bravia TV the vertical braces mounted very close together, actually partially behind the lift mechanism. Therefore, installation of the locking brackets was not possible. (It didnt seem like the locking brackets would work anyway.) You could include guidance saying that when the vertical braces mount less than ?? inches apart, the locking brackets won’t work.
Would be fantastic if you added an internal power strip, so the TV and other components could be powered from the strip inside the cabinet and only one power cable coming out.
I have to praise your support team, we spent a lot of time on the phone and exchanging photos to clarify some other questions. He was great!
23202 - Whisper Lift II (Included) / 25021 - Add-on Component Shelf [+$79] / Lift Install [+$100]