TV Lift Mechanism Ground Shipping, Warranty and Return Policy

Free U.S. Ground Shipping

This drop-off delivery is handled the same as any Ground shipment (such as FedEx® or other) and will be left at the point of delivery. This delivery may arrive when you are not home, so please make any necessary arrangements in the event of your absence or inclement weather. Touchstone Home Products is responsible for the delivery only to the point that the Fireplace is dropped off.

Visit the Touchstone Shipping page for full details.

Optional U.S. Ground Priority Shipping

If you would like priority shipping, please call us at 800-215-1990 to request a quote.

Shipment Tracking

We will send you an email or SMS (depending on your selected communication preference) with your order shipment tracking information, so you can check with the shipping carrier directly to track your shipment.

Shipping to Canada

We ship to Canada. You will be responsible for all duties, brokerage fees, taxes and additional shipping charges. Visit the Canada shipping page for more information.

Return Policy

Please visit the Return Policy page for all the details.

5 Year Warranty and Product Protection
STANDARD 5-YEAR WARRANTY (INCLUDED WITH TV LIFT MECHANISM PURCHASE)

• Replacement of any non-functioning lift parts
• Toll-Free Customer Service & Support