Electric Fireplace Shipping, Warranty and Return Policy

This drop-off delivery is handled the same as any UPS Ground shipment and will be left at the point of delivery. This delivery may arrive when you are not home, so please make any necessary arrangements in the event of your absence or inclement weather. Touchstone Home Products is responsible for the delivery only to the point that the Fireplace is dropped off.

Visit the Touchstone Shipping page for full details.

If you would like priority shipping, please call us at 800-215-1990 to request a quote.

The LTL delivery will be made to your curbside. Similar to most ground shipments, signature may not be required. Be aware of any possible issues with a drop off delivery if you are not home, or if the weather is an issue.

You are responsible for unpacking your Touchstone electric fireplace, disposing of packing material and placing/installing the product in your house.

We will send you an email or SMS (depending on your selected communication preference) with your order shipment tracking information, so you can check with the shipping carrier directly to track your shipment.

We ship to Canada. You will be responsible for all duties, brokerage fees, taxes and additional shipping charges. Visit the Canada shipping page for more information.

Please visit the Return Policy page for all the details.

STANDARD 1-YEAR WARRANTY (INCLUDED WITH FIREPLACE PURCHASE) Replacement of any non-functioning electronic parts and Free phone tech support.

Extended warranties are available for an extra fee, as shown in options.

1-YEAR EXTENDED WARRANTY 1-year extended warranty (continuation of warranty for 1 calendar year AFTER expiration of manufacturers warranty). Replacement of any non-functioning parts and free phone tech support.

2-YEAR EXTENDED WARRANTY 2-year extended warranty (continuation of warranty for 2 calendar years AFTER expiration of manufacturers warranty). Replacement of any non-functioning parts and free phone tech support.