Electric Fireplace Shipping, Warranty and Return Policy

Free U.S. Ground Shipping

This drop-off delivery is handled the same as any Ground shipment (FedEx® or other) and will be left at the point of delivery. This delivery may arrive when you are not home, so please make any necessary arrangements in the event of your absence or inclement weather. Touchstone Home Products is responsible for the delivery only to the point that the Fireplace is dropped off.

Applies to

  • All recessed and wall mount fireplaces under 72" wide
  • 72" fireplaces - Sideline, Sideline Elite, and Sideline Deluxe
  • TV Lift Mechanisms

Visit the Touchstone Shipping page for full details.

Optional U.S. Ground Priority Shipping

If you would like priority shipping, please call us at 800-215-1990 to request a quote.

Free Freight Lift Gate (LTL) Shipping

The LTL delivery will be made to your curbside. Similar to most ground shipments, signature may not be required. Be aware of any possible issues with a drop off delivery if you are not home, or if the weather is an issue.

Applies to 

  • All recessed and wall mount fireplaces fireplaces over 72" wide
  • 72" fireplaces - Sideline Infinity, Sideline Elite Pro
  • All fireplaces with surround mantels
  • All TV Lift Cabinets

You are responsible for unpacking your Touchstone electric fireplace, disposing of packing material and placing/installing the product in your house.

Shipment Tracking

We will send you an email or SMS (depending on your selected communication preference) with your order shipment tracking information, so you can check with the shipping carrier directly to track your shipment.

Shipping to Canada

We ship to Canada. You will be responsible for all duties, brokerage fees, taxes and additional shipping charges. Visit the Canada shipping page for more information.

Return Policy

Please visit the Return Policy page for all the details.

Warranty and Product Protection

STANDARD 1-YEAR WARRANTY (INCLUDED WITH FIREPLACE PURCHASE) Replacement of any non-functioning electronic parts and Free phone tech support.

Extend Your Warranty

Extended warranties are available for an extra fee, as shown in options.

1-YEAR EXTENDED WARRANTY 1-year extended warranty (continuation of warranty for 1 calendar year AFTER expiration of manufacturers warranty). Replacement of any non-functioning parts and free phone tech support.

2-YEAR EXTENDED WARRANTY 2-year extended warranty (continuation of warranty for 2 calendar years AFTER expiration of manufacturers warranty). Replacement of any non-functioning parts and free phone tech support.