Free U.S. Ground Shipping

This Touchstone® electric fireplace ships via standard Ground Service. This drop-off delivery is handled the same as any UPS Ground shipment and will be left at the point of delivery. This delivery may arrive when you are not home, so please make any necessary arrangements in the event of your absence or inclement weather. Touchstone Home Products is responsible for the delivery only to the point that the Fireplace is dropped off.

Shipment Tracking

We will send you an email or SMS (depending on your selected communication preference) with your order shipment tracking information, so you can check with the shipping carrier directly to track your shipment.

Optional Priority Shipping

If you would like priority shipping, please call us at 800-215-1990 to request a quote.

Shipping to Canada

We ship to Canada. You will be responsible for all duties, brokerage fees, taxes and additional shipping charges. Visit the Canada shipping page for more information.

Return Policy

For more information regarding our return policy, please click here.

Warranty and Product Protection

STANDARD 1-YEAR WARRANTY (INCLUDED WITH FIREPLACE PURCHASE) Replacement of any non-functioning electronic parts and Free phone tech support.

1-YEAR EXTENDED WARRANTY $99.00 1-year extended warranty (continuation of warranty for 1 calendar year AFTER expiration of manufacturers warranty). Replacement of any non-functioning parts and free phone tech support.

2-YEAR EXTENDED WARRANTY $159.00 2-year extended warranty (continuation of warranty for 2 calendar years AFTER expiration of manufacturers warranty). Replacement of any non-functioning parts and free phone tech support.