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I installed this model myself. The directions were clear and the final result was exactly what I expected. The instructions suggested that the installation requires two people but I did the whole installation by myself without problems. The flame is quite realistic and the unit enhances the room in which it was installed. I was apprehensive to buy a unit I had never seen in person but this unit is a nice as I had hoped.
At his point all we have done is unboxed and tested. The fan motor causes a rattle when the heat is turned on and as the fan comes up to speed. I'll try to mitigate that when I install the fireplace. I noticed a few screws in the area of that heating element are stripped out and perhaps that is why. Beyond that the fireplace looks and works as we expected it to. If I can get that rattle to go away I'll give it a 5 star rating.
My house has not been built yet.
This fireplace is absolutely wonderful. Very easy to install in our new Mexican home. It was a bit of hassle getting it here. But, thanks to a friend who makes the trip from the border to our location monthly, we got it here. The install was made easy with the instructions given. We had to have a steel frame built because it was going into a brick and concrete wall. My wife and I did it in about 1 hour. The fireplace works flawlessly and looks great. I would definitely purchase another Touchstone.
Fireplace is beautiful but we can’t install.....need instructions ASAP.
Widest variety of sizes and styles, realistic flame display.
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