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Touchstone’s Electric Fireplaces are shipped via UPS Ground service. If you would like priority shipping, please call us at 888-978-3531 to request a quote.
These deliveries are handled the same way as any UPS Ground shipment, so they can be left when you are not home. Touchstone® is responsible for the delivery only to the point that the Fireplace is dropped off, so please be aware of any possible issues with a drop off delivery if you are not home, or if the weather is an issue.
Touchstone sends you an email with your order shipment tracking information, so you can check with the shipping carrier directly to track your shipment.
For customers shopping in Canada, please click here for more information about delivery into Canada.
For more information regarding our return policy, please click here.
INCLUDED IN STANDARD 1-YEAR WARRANTY (INCLUDED WITH FIREPLACE PURCHASE):
1-YEAR EXTENDED WARRANTY ($69):
2-YEAR EXTENDED WARRANTY ($89):
Touchstone’s Electric Fireplaces are shipped via UPS Ground service. If you would like priority shipping, please call us at 888-978-3531 to request a quote.
These deliveries are handled the same way as any UPS Ground shipment, so they can be left when you are not home. Touchstone® is responsible for the delivery only to the point that the Fireplace is dropped off, so please be aware of any possible issues with a drop off delivery if you are not home, or if the weather is an issue.
Touchstone sends you an email with your order shipment tracking information, so you can check with the shipping carrier directly to track your shipment.
For customers shopping in Canada, please click here for more information about delivery into Canada.
For more information regarding our return policy, please click here.
INCLUDED IN STANDARD 1-YEAR WARRANTY (INCLUDED WITH FIREPLACE PURCHASE):
1-YEAR EXTENDED WARRANTY ($69):
2-YEAR EXTENDED WARRANTY ($89):
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