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This is my third Touchstone fireplace. I couldn’t think more highly of this company… its products are well priced and well made. They work so well that it makes more sense to have an electric fireplace than a wood burning one since you can use it year round with a push of a button and get a similar ambiance. The customer service has always been efficient and pleasant and they have shipped all three out at lightening speed! Thank you Touchstone! I always recommend you when people come to our house and fall in love with our fireplaces!
Overall experience was great!
Thanks for having good people in customer service and tech support.
First Sideline 50 fireplace arrived via UPS with glass panel completely shattered. I spoke with Michelle in customer service and she quickly sent out a replacement and arranged a pick up. Second fireplace arrived via UPS by the same driver and also smashed. Michelle then sent out a third unit via FedEx. That unit arrived in perfect condition and we are very happy with it. The only problem with the third unit is that the remote did not work so again Michelle sent out a replacement. Excellent customer service, very realistic looking fireplace. Now I want one in our master bedroom.
We love our electric fireplace. It looks very realistic and puts out great heat. Customer service is top notch and will help you with any issues!!
The best styles and sizes to fit every space.
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