TV Lift Support

Help and Service For Your Touchstone TV Lift Mechanism

Thank you for purchasing a Touchstone Motorized TV Lift Mechanism. Our customer service team is here to help you install and operate your TV lift. You'll find answers to frequently asked questions below.

SRV Pro Family

  • Where can I find installation instructions or detailed spec sheets?
    • You can find all the info needed for your Touchstone TV Lift in the manual that came with your unit. If you are missing or misplaced your manual, simply go to the product page of the unit you have on our website where you can find the manual and spec sheet under the specifications tab.
  • How do I pair my wireless remote to my Valueline/SRV TV Lift?
    • Watch the corresponding video below for a detailed explanation on how to pair your wireless remote.

Whisper Lift Family

  • My Whisper Lift II Pro/Pro XL isn't going completely up or down. Why?
    • The most common issue is that the lift needs to be initialized. To do this, watch the corresponding video below. Keep in mind every time the lift loses power (power outage, unplugged, etc), you will need to re-initialize the lift.
  • Where can I find installation instructions or detailed spec sheets
    • You can find all the info needed for your Touchstone TV Lift in the manual that came with your unit. If you are missing or misplaced your manual, simply go to the product page of the unit you have on our website where you can find the manual and spec sheet under the specifications tab.
  • How do I set the height memory on my Whisper Lift II Pro/Pro XL?
    • Watch the corresponding video below for a detailed explanation on how to set the height memory. Additionally, this information is also in your user manual.
  • How do I pair my wireless remote to my Whisper Lift II Pro/Pro XL?
    • Watch the corresponding video below for a detailed explanation on how to pair your wireless remote. 
  • How do I pair an IR Remote to my Whisper Lift II Pro/Pro XL?
    • Watch the corresponding video below for a detailed explanation on how to pair your IR remote.
  • How do I mount my TV on my TV Lift?
    • Watch the corresponding video below for a detailed explanation on how to mount your TV. Additionally, this information is also in your user manual.

 

Current TV Lift and TV Lift Accessory Manuals

 

TV Lift Support Videos

How to initialize your Whisper Lift II Pro/Pro XL.

 

How to set the height memory on Whisper Lift II Pro/Pro XL.

 

How to pair the wireless remote to the Whisper Lift II Pro/Pro XL.

 

How to pair an IR remote to the Whisper Lift II Pro/Pro XL.

 

How to mount a TV to the Whisper Lift II/Pro/Pro XL.