An American company based in Exton, Pennsylvania since 2005, Touchstone Home Products has expanded its speedy delivery time to western and central U.S. with the addition of a new California warehouse. Now West Coast customers can enjoy the same fast delivery as those who live closer to the East Coast facility.
Vice President of Marketing, Frank Quinlisk, shares, “In addition to our commitment to top quality products and customer service, we are laser-focused on meeting our customer’s needs for fast delivery. Shoppers expect to receive their orders right away. Our new west coast warehouse gives us the capability to shorten delivery time even more.”
Most Touchstone electric fireplaces and TV lift mechanisms ship out on the same business day and arrive within 2-3 days. The TV lift cabinets and larger fireplaces with heavier weights that ship via lift gate LTL curbside delivery may take a little longer, depending on carrier availability in the shipping area.
Because of volume and data-driven planning, Touchstone is able to offer free shipping on most products. Our team works hard to find the best value for our customers. For heavier products such as TV lift cabinets, we offer optional in-room White Glove Service delivery for a nominal charge.
In the days following the initial lockdown in March 2020, the Touchstone team quickly adapted to new COVID-19 protocols and continued operations with very little disruption in shipping. Quinlisk explains, “We are a tight-knit family company, and everyone came together (at a safe distance) to ensure our customers got their orders as quickly as possible. We know many of our customers are on tight project schedules and budgets, and they depend on our fast turnaround. With more warehouse flexibility, we can deliver the same quick, free delivery to most zip codes.”
Now more than ever, we understand the need for quick order turnaround for DIY projects too. Our team continues to be inspired by the resiliency of our customers as they start new DIY fireplace and TV lift projects and share the satisfaction that comes with a job well done. We love seeing Touchstone products in your homes, and we are thankful to be included in do-it-yourself projects that spread joy.
Our thoughts continue to be with those impacted by COVID-19. We are shipping orders with safety measures in place. Our customer service team is here for you via phone, email and live chat.