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Customer Product Reviews


Touchstone strives to provide our customers with the best shopping experience during the purchasing process as well as after purchase. We pride ourselves on providing quality products & expert support at an affordable price. 

Don't just take our word for it. Hear and see what our customers have to say.

  211

04/19/2018
Onyx 50" wall mounted fireplace
"Delivered as promised. Easy installation. Meets my expectations for performance and aesthetics."
Jeffrey M.
04/12/2018
Looks Beautiful! So excited to get it installed!
"Currently we do not have this installed as we are waiting on a build, but we did unpack it and looked at it.....looks beautiful and heats up and is very quiet when it is running. Hoping to post pictures later after the install....so very excited!"
Charlene M.
04/07/2018
Great Fireplace
"Great company to do business with. The fireplace is amazing!"
Todd S.
04/07/2018
40" sideline led fireplace
"The fireplace is great. The flames are very realistic and the heater works very well. Highly recommend."
Brian B.
04/07/2018
Elec Fire Place
"Very nice product and easy install."
Rodney S.
03/31/2018
72 80019 72” Recessed Electric Fireplace
"Love, love, love our 72” living room recessed electric fireplace! We live in FL and use it every day for the ambience and if needed, for the warmth. We also put a 36” one in the bedroom. "
Diana C.
03/30/2018
Thanks
"We love it! Looks amazing!"
Stephanie H.
03/29/2018
Realistic-looking electric fireplace
"Wife loves it. Easy for her to control and adjust the settings"
William P.
03/26/2018
Sideline 80004
"I ordered the 50” fireplace after 5:00 on Tuesday and it arrived on Wednesday! I love my fireplace so far. It looks great in my stacked stone surround. Thanks Touchstone for an awesome product and for a quick delivery."
Diane E.
03/22/2018
Love it !
"This is a beautiful product. Very happy and fantastic customer service."
Mylene N.
03/20/2018
Slimlift install
"Fairly straightforward install. the instructions neglected to include the dimensional drawings that are on the website with would have made my cabinet construction a bit easier, but otherwise a pretty simple project."
Philip P.
03/18/2018
Sideline 36
"Ordering and installation could not have gone better. This product arrived much sooner than promised. The specifications were accurate and the details of length, width, height, and other details were exactly as stated. Unit operates smoothly and quietly. I am very happy with this choice."
vince r.
03/14/2018
TV watching is on the RISE!
"This is a solid unit - heavy with good welded joints. Instructions are clear enough to follow. The ability for the unit to “Learn” IR codes from other controllers is superb and allowed me to eliminate one more controller. I’d like to see a built in IR repeater function so that I could use a programmable controller to start the lift process AND turn on the TV while it’s still inside the cabinet. I can program my programmable remote to turn the tv off and start the “down” function. TV goes up smoothly, goes down with a little noise - but not a horrible nuisance. All in all - it’s good to get a product that you don’t have to fix before you can use it!"
Douglas M.
03/07/2018
Sideline 60 80011 60" Recessed Electric Fireplace
"This fireplace is exactly what I was looking for , performs as stated and this seller is what you would expect in a seller. You won’t be disappointed!!"
Walter D.
03/06/2018
Whisperlife
"YoursitewillnotletmespaceIlovetheproduct"
Penny F.
03/06/2018
Excellent product
"We are so pleased with this electric fireplace and really like the flexibility of being able to change the flame colors, and the amount of heat generated. It is also nice to change out the wood look to the more modern glass Crystal look. It has modernized our family room and is convenient to use."
Elvera P.
03/05/2018
Onyx 80001 50" Wall Mounted Electric Fireplace
"Shipped really fast, less than 5 business days. Easy to install. 2 Choices: Fire log or Crystals. I am running with the log right now. Maybe after winter I'll switch over to crystals. I'm not using the heating switch and it was easy to turn off or on. But it looks great, and looks like a real fire with out having to get up and add a log. I will be buying another one, since this one was for my boyfriend."
Marty R.
03/02/2018
Sideline 45
"Visually stunning. Installed in a wall surrounded by ledger stone. Very realistic. Works exactly as stated. "
Robert A.
02/28/2018
It's Hot Hot Hot
"I totally love my new fireplace and it is even nicer than I thought it would be. It really completes my room.The print in the instruction manual was very small and my installer had a hard time reading it. "
Patricia Q.
02/27/2018
Don't miss out!
"I purchased the Audio Flare Stainless Steel Fireplace. It is great quality, looks sharp and was easy to install. It comes with choice of rocks or glass, color change option of flame---beautiful!! "
William B.
02/24/2018
Sideline 36 Entertainment Center Feature
"received the sideline 36 in great shape and the fireplace looks like a good quality piece. I used the sideline as the center piece for an entertainment center. Really like how it looks and look forward to starting to use it. Love the fact I can use it year round. "
Derek Summitt
02/23/2018
Great Fireplace
"TouchStone's Sideline 50" fireplace is perfect for our Master bedroom. It looks great and helps with heating it on cold nights. The glass front is a favorite. It is hard to see how nice it is online. Really adds to the decor. One small glitch with the delivery though. It was missing a bag which included the remote and installation instructions. Called Touchstone and a replacement was sent out the same day. Even without the installation instructions I installed it with no issues at all - took about 15 minutes.."
C S.
02/21/2018
Nice item
"Exactly as advertised. A cut on the products detentions was available and accurate. A note on the suggested recessed opening size would have been appreciated "
Matthew M.
02/21/2018
Worth the wait
"Looks great in my living room. Will see how long it functions trouble free. "
Debra G.
02/21/2018
Beautiful electric fireplace
"The unit is beautiful. The reason for the 4 stars is that the instructions have not been updated and/or were not the correct ones. After spending 45 minutes trying to find a video on YouTube and Touchstone website, we finally contacted Touchstone and it turns out that the instructions have not been updated and were wrong. Before you spin your wheels, just contact them with your questions.... I wish there was an installation video to help... "
Victor G.
02/20/2018
Sideline 50 80004 50" Recessed Electric Fireplace
"The item is great and works as advertised. I would love to see touchstone add more colors to the fireplace effects."
Dave G.
02/16/2018
Excellent 45 inch Electric Fireplace
"Working on building surround now, but have extensively tested the product. We bought the 45 in. It looks very nice overall. Flame is surprisingly realistic, though it is noticeable that it is not real. Puts out a decent amount of heat. Don't expect it to heat a large room by itself. It does take the chill off in our living room, which has high ceilings. Overall, great deal for the price."
Jamin B.
02/13/2018
My Second Theater Lift Purchase
"The website description does not do this beautiful cabinetry justice. This is my second cabinet, having purchased one from this same company back in the early 2000's. The first one was built like a tank, and it survived many, many moves from a high rise in downtown San Francisco, to a country home in Virginia. It gave me many years of flawless service, but I ended up donating it to charity (still in working condition) during my last move because my house had a built in cabinet for my television. When I downsized to my current home for retirement and had no decent place to house my 60" television, I knew exactly were to look for a solution. I ordered this version of the theater lift, and I was surprised at the improvements made to an already great cabinet. The TV is much easier to mount now than it was in the past, and this model also houses my Bose soundbar. I can't say enough about the excellent service I have received from this company. When I lost remotes during my many moves, they were able to sell me a replacement (and years after buying the cabinet). When I bought my latest cabinet, the sales process was easy with fast shipping, and the company helped me tracked down parts I thought were lost, but were just packed really well in places I never thought to look. It may seem a little expensive, but I think it is a terrific value given the high quality and unique design of the piece. I rarely get a visitor that isn't fascinated with it. The one piece of advice I would offer is to buy the white glove service. When the cabinet is delivered, it is on a pallet in a wooden crate with a cardboard box inside of it. The cabinet is wood, not particle board, and it weighs a lot. It was worth the extra cost just to have them haul away the trash. I also found putting plastic gliders under the feet once they deliver it makes setting it up a lot easier, and the cabinet can easily be moved for cleaning. "
Bob W.
02/09/2018
95%
"Slight damage in shipping- bent foundation plate, bent upper support. I corrected both with some bending and hammering. Also, the instructions were not detailed enough, but I figured it out. It is a great product! "
calvin p.