Customer Product Reviews

Touchstone strives to provide our customers with the best shopping experience during the purchasing process as well as after purchase. We pride ourselves on providing quality products & expert support at an affordable price. 

Don't just take our word for it. Hear and see what our customers have to say.


I love it
"I researched for a long time before buying this FP. There are some cheaper options and online they looked good. But I went straight to the reviews and the Touchstone products had the best. I think the realistic look is so amazing. Heat is great too although I live in Florida it is still a great option. Thanks Touchstone for a great product. "
Charlene R.
Onyx 80001 50" Wall Mounted Electric Fireplace
"Great price! Fast shipping! Fireplace is fantastic!"
Wayne H.
Wisper Lift II
"excellent! installed it in a bay-window in our bedroom. You would never know it was there. "
Wayne W.
Not sure
"This item was for a replacement of another of the same make and model, which give up after 2 years of service. As expected it was an easy installation, and worked as soon as I switched it on. These are very nice fires and look as good or better than many at much higher prices. The flame is very realistic, as is the logs. I also have a wood stove(with glass front). When comparing them it really is hard to tell which one is fake. "
Hal P.
Easy to install. Easy to use.
"The installation was straight forward. Watching the YouTube video "Installing Touchstone Whisper Lift II In TV Lift Cabinet" was very helpful. The unit worked as expected. "
peter o.
Great product, great service, great shipping
"This is such a wonderful unit. Shipping was insanely fast and the price was very competitive. Great company to work with too "
Dain F.
Sideline 50
"Our fireplace was better than expected. The initial responses from friends and family were overwhelmingly positive. Being it is July, can hardly wait until the winter to try the heat function"
Claude S.
Valueline 42 Front venting
"Fit perfectly and looks amazing, we love the different colors with the crystals. We tried the heat to make sure it works but we haven't tried it yet to see how well it can help heat up a room. Absolutely would recommend this product to anyone looking for a front venting fireplace."
Joe M.
Perfect product
"This is the third lift system I have installed for customers. All have been superb in quality, pricing and service."
ted H.
New fireplace
"I havent used the product yet I’m waiting to install it when I do I will Write another review thanks."
Sage A.
Whisper Lift Pro XL and Touchstone Service
"I received the lift and unfortunately UPS beat up the box pretty bad. I contacted Touchstone and they took care of the damage with speed and urgency. They were great to work with and I am very satisfied."
Cyndee C.
All we expected and more!
"We love it! Installation was easy, and operation is simple! It gives our wall and room a wonderful ambiance, even in the scorching AZ summer!"
Liz R.
Great customer service
"My overall experience has been extremely satisfactory...I received the product via UPS and the glass was broken into millions of pieces and they sent me a new one immediately and took back the broken one without any trouble...great customer service!"
Carl T.
Onyx 80001 Wall Mount Electric Fireplace
"Excellent product and excellent customer service !!!"
Susan T.
Beautiful finishing touch!
"Wonderful. There was a slight shadow. When I called customer service they explained the possible problem and sent directions on how to fix. It was minor item that had shifted in shipping and needed to be adjusted. Fixed, No problem. We just love it. It adds the finishing touch to our newly remodeled family room."
Maureen K.
Looks and works great so far
"Will update during the winter when we turn the heat on"
Juxhin j.
"Love our new fireplace. It's exactly what we wanted. "
Ron D.
Could you please contact me to discuss installation
"We have not yet installed it and I am being told it shouldn’t be installed where there is installation in a wall 518-496-3338 please call ASAP Thanks "
Sonya M.
Beautiful fireplace
"This item was very easy to install and is absolutely beautiful!"
Tina R.
"Ordering was easy. Shipped fine and on time with updates. I am in the middle of major remodel and I purchased two Sidline 50”. Both look beautiful, but they are being stored in their boxes until we are ready to install one in the master bath, and the other in the master bedroom."
Deann S.
Happy with Mount Bracket!!!
"Very pleased with the heavy gauge of the bracket. Easy to attach to the lift and has numerous, adjustable holes to screw to the cabinet lid. All hardware included too. Delivered very quickly. All good!"
Mark O.
Electric fireplace for the bedroom
"Awesome ! Received the fireplace fast !! Easy to install and works wonderfully.. looks great 👍🏻 "
"Was easy to install and work well. "
Donald R.
Great fireplace
"Looks just like it’s pictured, awesome focal point to our great room!"
Kim W.
Perfectly Gorgeous
"We love this fireplace. It certainly did not disappoint. It fits the space perfectly and enhances the overall ambiance in the room."
Beverly W.
The fireplace works great! It's
"The fireplace works great! It's exactly as was stated online and shipping was extremely fast. Thanks a lot will definently be doing business again"
Nick K.
Forte 80006 40"
"Installed and recessed Forte 40". The flames come to life at night and it looks awesome. We love it!"
Very fast delivery! thank you.
"Very fast delivery! thank you. "
Marcela G.
Sideline 72
"This fireplace is absolutely wonderful. Very easy to install in our new Mexican home. It was a bit of hassle getting it here. But, thanks to a friend who makes the trip from the border to our location monthly, we got it here. The install was made easy with the instructions given. We had to have a steel frame built because it was going into a brick and concrete wall. My wife and I did it in about 1 hour. The fireplace works flawlessly and looks great. I would definitely purchase another Touchstone."
Kim S.
Onyx 50" wall mounted fireplace
"Delivered as promised. Easy installation. Meets my expectations for performance and aesthetics."
Jeffrey M.