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Free Shipping!

Free Shipping!
Free Shipping!

Every Touchstone product includes free shipping!

The free shipping service varies, depending on the size and packaging of the product. While most of our fireplaces ship via standard UPS ground service, our full-size cabinets require more service with delivery. Below, you'll find details on our free shipping services, which we include in the price of each product.

Of course, we are here to make your purchase the best possible experience, so we offer many service options for those who need help lifting a 200 lb. cabinet or aren't able to mount a flat screen TV. We also offer expedited shipping options if needed.

Please note our free shipping offer covers the 48 contiguous United States. Sorry to our friends in Hawaii, Alaska and Puerto Rico. If you're in one of those locations, just let us know and we'll respond quickly with a quote for any additional freight charges.

Shopping in Canada? Click here for information on our threshold delivery service for all orders in Canada.

 

TV Lift Mechanisms - Standard Ground Carrier

Touchstone's lift mechanisms are shipped via UPS and FedEx Ground service. If you would like priority shipping, please call us at 800-215-1990 to request a quote.

These deliveries are handled the same way as any UPS or FedEx Ground shipment, so they can be left when you are not home. Touchstone is responsible for the delivery only to the point that the lift is dropped off, so please be aware of any possible issues with a drop off delivery if you are not home, or if weather is an issue.

Touchstone sends you an email with your order shipment tracking information, so you can check with the shipping carrier directly to track your shipment.

Electric Fireplaces (not including OnyxXL, Sideline60 or Sideline72) - Standard Ground Carrier

Touchstone's Electric Fireplaces are shipped via UPS and FedEx Ground service. If you would like priority shipping, please call us at 800-215-1990 to request a quote.

These deliveries are handled the same way as any UPS or FedEx Ground shipment, so they can be left when you are not home. Touchstone is responsible for the delivery only to the point that the cabinet is dropped off, so please be aware of any possible issues with a drop off delivery if you are not home, or if weather is an issue.

You are responsible for mounting the fireplace on or in the wall. Phone support is available if you need assistance. A video on installing the fireplace is available here.

Touchstone sends you an email with your order shipment tracking information, so you can check with the shipping carrier directly to track your shipment.

You are responsible for unpacking the fireplace, disposing of packing material and placing of the fireplace in your house.

Elevates - LTL Lift Gate Curbside Service

Touchstone's Elevate TV Lift Cabinets include LTL Lift Gate Curbside delivery at no extra charge.

The Elevate cabinet arrives completely assembled, without the TV lift installed in the cabinet. Factory installation of the TV lift is available for an addtional $100.00.

Our delivery partner will lower the cabinet off of the truck via a lift gate and then place the item on the curb. The carrier will not place the cabinet inside of a garage or home.

Touchstone sends you an email with your order shipment tracking information, so you can check with the shipping carrier directly to track your shipment.

You are responsible for unpacking the Elevate cabinet, installation of TV lift, disposing of packing material and placing of the cabinet in your house.

LTL Lift Gate delivery service can be upgraded to White Glove service for an additional $200.

Grand Elevates - LTL Lift Gate Curbside Service

Our LTL Lift Gate Curbside Service is included in the price of our Grand Elevate cabinets, which includes bringing the cabinet to your home, but it is not unpacked or placed in your home.

The Grand Elevate arrives completely assembled, with the lift installed.

Our delivery partner will lower the cabinet off of the truck via a lift gate and then place the item on the curb. The carrier will not place the cabinet inside of a garage or home.

Touchstone sends you an email with your order shipment tracking information, so you can check with the shipping carrier directly to track your shipment.

You are responsible for unpacking the Elevate cabinet, disposing of packing material and placing of the cabinet in your house.

LTL Lift Gate delivery service can be upgraded to White Glove service for an additional $200.

Full Size Cabinets, Mid Size Cabinets, Premium Bedroom and Conestoga Cabinets - LTL Lift Gate Curbside Service

Touchstone's Full Size Cabinets, Mid Size Cabinets, Premium Bedroom and Conestoga TV Lift Cabinets include LTL Lift Gate Curbside delivery at no extra charge.

Touchstone's Full Size Cabinets, Mid Size Cabinets, Premium Bedroom and Conestoga TV Lift Cabinets arrive completely assembled, with the TV lift installed in the cabinet.

Our delivery partner will lower the cabinet off of the truck via a lift gate and then place the item on the curb. The carrier will not place the cabinet inside of a garage or home.

Touchstone sends you an email with your order shipment tracking information, so you can check with the shipping carrier directly to track your shipment.

You are responsible for unpacking you Touchstone TV Lift Cabinet, disposing of packing material and placing of the cabinet in your house.

White Glove Delivery packages are available starting at $200.00.

White Glove Delivery Upgrade

Touchstone offers White Glove Delivery packages starting at $200.00. Here's what is included in your White Glove Service:

  • TV Cabinet installation by two trained service providers.

  • Precision delivery scheduling to a 4-hour window.

  • Delivery equipment safely lowers your TV cabinet from the truck to the ground.

  • Email notification of delivery status once your cabinet is picked up at our warehouse.

  • Removal of TV cabinet from packing material.

  • Positioning of cabinet on the first or second floor of your home, according to your specifications. (Please make sure your location of choice is accessible and that your cabinet will fit in stairs and doorways leading to the location. Placement on any floor other than first or second floor may incur additional charges.)

  • Installing components (cable boxes, satellite boxes and DVD players) and cables are the customer's responsibility.

  • Perform a final check that all services were performed to your satisfaction and that the TV Lift cabinet was received in good condition. (Please see our policies page for information on damages reported after install.)

  • The delivery team will not remove a TV from your wall or uninstall televisions from entertainment unit.

  • You can track your shipment at the carrier's website. Touchstone sends you all the tracking information once we register your shipment with the carrier.

  • Please note someone over the age of 18 must be present to sign off on the delivery.

  • OnyxXL, Sideline60, and Sideline72 Electric Fireplaces - LTL Lift Gate Service

    The OnyxXL, Sideline60, and Sideline72 fireplaces are too big for shipping via FedEx or UPS ground service, so they ship via LTL-Lift Gate Service, which includes bringing the cabinet to your home, but it is not unpacked or placed in your home.

    Our delivery partner places the OnyxXL in a garage, porch or covered doorstep, if available, using equipment that safely lowers your OnyxXL fireplace from the truck to the ground.

    Touchstone sends you an email with your order shipment tracking information, so you can check with the shipping carrier directly to track your shipment.

    You are responsible for unpacking the OnyxXL, disposing of packing material and placing of the fireplace in your house.

    The fireplace comes with stones or crystals for placement in front of the flame, which need to be installed by removing the front glass of the fireplace. Mounting the OnyxXL on the wall follows the same process as the standard Onyx, so reference the Onyx video for installing the fireplace, which is available here.

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