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Warranty Info

Warranty Info
Warranty Info

Included in Standard 2-Year Warranty (Included with cabinet purchase):

Replacement of any non-functioning electronic parts

Replacement of any non-functioning lift parts

Free Toll Free tech support (800-215-1990)

Coverage of InfraRed repeaters

Click here to register your warranty


Included in Extended 5-Year Warranty ($199 on fullsize, midsize and bedroom, $249 for fullsize with sides and $149 for Elevates):

Touchstone's 5-year extended warranty covers the cabinet and lift, and is effective the date of your cabinet's delivery.

Toll-Free Customer Service

Support (English & Spanish speaking) includes cleaning instructions for and/or assistance from a professional cleaner or a repair technician.

Covers the following:

Manufacturers Defects:

  • Including lift motor, lift mechanism, control box, hinges, and hard-wired manual switch.

Accidental Damage:

  • Accidental punctures to leather from external causes caused by a single accident (Ellis Trunk and Elevate Vintange Trunk)
  • Accidental chipping or gouges to wood and other case good surfaces
  • Accidental breakage of glass
  • Minor burn marks from a single incident caused solely by cigarette, cigar, or a tobacco pipe
  • Liquid marks or rings to wood, wood veneered or wood laminate surfaces caused from household food and beverages, caused by a single incident
  • Heat Liquid marks on solid wood, wood veneered or wood laminate surfaces caused from normal household items, caused by a single incident
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