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Service and Support for Whisper Lift II TV Lift Mechanisms

Help and Service For Your Touchstone Whisper Lift II TV Lift Mechanism

Thank you for purchasing a Touchstone Motorized TV Lift Mechanism. Our customer service team is here to help you install and operate your TV lift. You'll find answers to frequently asked questions below.

Contact Us

Our customer service team is available by phone or live chat Monday through Friday from 9:00 AM - 5:00 PM Eastern Time.

Call Us: 1-888-978-3531 option 2

Click the chat graphic below for live chat support

5 Year Warranty

Touchstone Whisper Lift II TV Lift Mechanisms are covered by warranty for five years. For details on the warranty, please visit our policy page.

Returns and Exchanges

There is a 15% restocking fee on merchandise returned/exchanged for any reason other than a product defect or damage. Any items that are returned without a return authorization will be refused and refund will not be issued.

While Touchstone Home Products includes Free Ground Shipping on all TV lift units at no extra charge, the customer is responsible for all shipping costs tied to the return of the TV lift back to Touchstone Home Products, as well as the original outbound shipping costs from Touchstone to the customer. The TV lift and components must be returned in its original packaging. Returns of TV lift without the original box and foams will be denied.

Returns/Exchanges received 30 days after we have issue you a return authorization will not be refused and refund will not be issued.

Please inspect your TV lift immediately upon receipt for shipping damages and notify Touchstone Home Products immediately if there is damage. Return/refund will not be accepted for damage claims received past 7 days after delivery.

You must contact us for a Return Authorization number (RA#) by calling toll free our Customer Service at 888-978-3531. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# will be refused.

Return Authorizations must be requested within 30 days of delivery. Touchstone will not issue a Return Authorization if the request is received more than 30 days after delivery.

Returns/Exchanges received more than 30 days after we have issued you a return authorization will be denied and not refunded.

ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY TOUCHSTONE HOME PRODUCTS. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.

If you have any further questions regarding shipping or returns, please call us at 888-978-3531

How do I know which TV lift mechanism I have?

If you have an older Touchstone lift mechanism, use this simple guide to identify your model by the remote.


Whisper Lift II Whisper Lift II Pro Whisper Lift II Pro Swivel QuickLift Whisper Lift I Whisper Lift IIIS 3F with IR Support

Frequently Asked Questions About Whisper Lift II TV Lift Mechanisms

Can I use my Whisper Lift TV Lift in a drop-down installation?

Watch the video.

How do I install my Whisper Lift II TV lift in a Touchstone cabinet?

Watch the video.

How do I attach a TV to my TV lift?

Watch the video.

How do I install a remote repeater in my cabinet?

Watch the video.

How do I set up the features for my Whisper Lift Pro Advanced TV Lift?

Watch the video.

What are the differences between the Whisper Lift II Pro Swivel and the standard Whisper Lift II?

Watch the video.

How do I install the component shelf?

Watch the video.